When we think about how a company is supposed to act, and the way we want to be treated in life, one of the biggest values we look for is TRUST. In life we are trusting the people and companies with whom we do business; whether it be your plumber, mechanic, or landscaper. The relationship you have built revolves around trust.
When creating AMP UP1 we knew we needed to create our North Star, a shining light to guide us, and even more importantly a set of values that reflects not only who we are, but what we believe. We used our experience and many situations we all believed help shape who we are as these core ideologies. One of these that we all agreed was unanimous was “Trust is the highest form of motivation”.
When we talk about trust, I reflect back on a career that I am immensely proud of. It’s not my personal achievements that make me proud but the achievements of whom I have had the pleasure of working with, coaching, and mentoring. I’ve learned that the key to training and mentorship is disarming the typically nervous mentee by having them see that my job isn’t to judge them on what they don’t know. There are many moments and lots of time that goes into this process of disarming someone and the fastest way to get there is to prove that you trust them for who they are.
“Good leaders make you feel safe and draw their team into a circle of trust” - Simon Sinek
I know the first time I asked a host at the front desk to teach me how it works. She was floored that I would ask her
to teach me
. I was the boss after all. When I explained to her that she was the expert and I had faith that if she could teach others, she is certainly the most qualified to teach me. While it took a little longer to teach me than it would someone more computer savvy, she eventually and patiently did and this process created a bond.
After this, I often checked in with her, and progressively gave her more tasks and goals to complete. I believed in her ability to get the job done, add input, and most of all to buy into the process, and train others to do the same. I trusted her, and in turn, she trusted me. She believed in what I was telling her and became motivated to show and teach others. The simple act of showing vulnerability helped open up a gateway of trust that transcended what her job was. After all, if she can teach me, the non-tech savvy GM how to do her job, who can’t she teach, and what can’t she do?!
One of the things that makes TRUST so special is that it takes time. You cannot microwave relationships. It takes time to learn and more time to earn and can be lost in a fraction of the time it took to build. The process is not always simple, but it is undeniably rewarding. Human nature wants us to stockpile our tasks and grow, to be trusted with the keys to the kingdom and believe failure is okay as long as we learn and grow from it. When we develop people, we ourselves need to believe in them and help these individuals come out from under the shade of their safety tree and grow. Mistakes will happen, typically only once. The individual you trust does not want to let you down again. The true trust test is when the mistake happens, how we respond. The response to a vulnerable situation is the fastest way to build or break the trust bond.
Motivation comes in many forms; money, bonuses, recognition, and so forth, but I have found throughout my career, TRUST is the highest form of motivation. Its impact lasts far beyond fleeting material motivations and builds a circle of safety that does wonders in many areas. In fact, a 2016 study found
that compared with people at low-trust companies, people at high trust companies report 74% less stress, 106% more energy at work, 50% higher productivity, 13% fewer sick days, 76% more engagement, 29% more satisfaction with their lives and 40% less burnout. Not bad for investing a little time in someone.
In any career path as a leader and mentor, it's the individuals you’ve rewarded, the ones who took the time to be coached, pointed in the right direction, and most of all were trusted to make the right choices, who thrive. Their choices represent our mutual trust in one another, these are the ones who thrive, who teach others, who take on more and grow beyond their own, and sometimes even my own expectations. Show me a highly motivated team member or leader and I will show you the mentor, boss or partner who has given them enough trust to go walk out on a tightrope without a net. That’s when you see the most magic happen.
The textbook definition of trust is - “a firm belief in the reliability, truth, ability, or strength of someone or something”.
I have learned in life, when you truly trust in others, they will begin to trust in you. Your words and your actions when dealing with any situation will yield results in other people that far exceed any expectations you may have had. It's contagious. "Trust is the highest form of motivation" - AMP Up1 Culture Values