The Blog

By Josh Rossmeisl ~The Legend~ Everyone in commercial real estate knew him. He’s the guy big landlords trust to curate tenants for the most high-profile, sought-after projects in the country. The real estate whisperer. The GOAT. And this was his final year before retirement. For decades, he had been the gold standard—the one who never […]

Service is the technical delivery of a product or service, while hospitality is the way that delivery makes the customer feel. Hospitality can make a business stand out, even if the service is the same. Service fulfills guest needs, deals with issues and guest relations, handles tasks for guests, and sets standards for how things are done. Hospitality, on the other hand, creates meaningful connections with guests, makes them feel welcome and comfortable, creates an experience that makes them want to return, goes beyond guest expectations, and creates an emotional connection. Hospitality is a dialogue. It’s the difference between doing a job and making a connection. The difference between service and care. Between transactions and relationships.

By  Douglas Q. Warner Nineteen years ago, I was a young guy finding my footing in adulthood, newly immersed in the hospitality industry, and trying to figure out what mattered most. One thing was certain: I had an amazing best friend, Jen. We had been inseparable through college, always in sync, always laughing, always that […]

In a small village at the edge of a great forest, there was a blacksmith named Elara, known far and wide for her skill in shaping the strongest, most beautiful tools and weapons. Her forge was a place of great importance, not only to her, but to the entire village, as it supplied the villagers […]

By Haley Ellington & Josh Rossmeisl The Leap of Lily Lily had just graduated from college and was stepping into her first “real” job. Everything felt exciting and new. She had a shiny title, business cards, a desk she could call her own, and an endless sense of possibilities. It was everything she’d worked for, […]

Once, a wise king grew troubled, seeing his people grow too comfortable, too reliant on life’s conveniences. To challenge their resilience, he placed a massive boulder in the center of the main road leading into the city. Then, hidden nearby, he waited to see how his people would respond. At dawn, travelers arrived, busy with […]

By Amanda Murray   | Vice President of Strategic Branding & Partner, AMP Up1 Hospitality & Your 3rd Spot In 2017, my husband, Dan, and I left the Boston suburbs for the city, looking to shorten his commute and delay the commitment to suburban life. We moved into a small condo complex on Louis Terrace in […]

Empowerment is an oft-used buzzword.  Everyone wants to believe they empower their teams, but the proof is in the behaviors of their team members.   The enemy of empowerment is the mentality of “just doing my job”.  Team members walking a tightrope of compliance, just trying to stay out of trouble.  Those team members are memorable […]

Winning and losing.  Success and failure.  We view outcomes as absolutes. Success on a goal does not define future success.  Failure to accomplish a goal does not make you a failure.  There is always another opportunity, and that outcome will have its own set of unintended consequences.  All you can do is control what you […]

One day a man was walking along the beach when he noticed a boy picking up and gently throwing things into the ocean. Approaching the boy he asked, “Young man, what are you doing?” “Throwing starfish back in the ocean. The surf is up and the tide is going out. If I don’t throw them […]