Erin Callahan has worked beside Josh Rossmeisl for more than 25 years. She started as a server. Since then, she has built the kind of hospitality career that is difficult to summarize because there are very few parts of the business she has not learned how to operate, troubleshoot, improve, or rebuild.

Erin’s early career was grounded in restaurants, where she worked in service and bartending while developing a serious interest in technology. She studied at Seton Hall and later pursued Computer Science and Networking. That combination became one of her biggest advantages. She understood hospitality from the floor because she had worked it, and she understood systems because she wanted to know exactly how and why they worked.

In 2006, Erin joined Kings in Boston as an Assistant General Manager. She progressed to General Manager, Regional Vice President of Operations, and eventually Vice President of Operations Technology as Kings expanded from its original Boston venue into a national experiential dining company. Along the way, she directly supported and oversaw more than a dozen new location openings across multiple states.

Openings taught Erin how connected everything really is. A floor plan affects labor. A bar design affects speed. A technology decision changes what happens to an hourly team member during the busiest part of the night. A construction shortcut eventually becomes an operating problem. Erin developed the ability to move between those conversations without losing sight of the guest or the people responsible for executing the plan.

Her work has crossed operations, construction, technology, point of sale systems, payroll, HR, risk management, process development, culinary and beverage, training, and new unit openings. That range became her specialty. Erin is most valuable when a problem refuses to stay neatly inside one department.

When AMP Up1 Hospitality was formed in 2020, Erin became one of the leaders responsible for turning the ideas behind Your 3rd Spot into an operating system. There was no existing playbook for what the team was trying to build. The concept combined chef driven food, craft beverage, events, memberships, technology, gaming, and social experiences inside one large hospitality environment. Erin helped pressure test those ideas until the creativity could survive a real Saturday night.

As Senior Vice President of Operations, that remains the center of her work. Erin believes good systems should remove friction, create clarity, and still leave room for judgment. She wants people to understand why a process exists, challenge it when there is a better answer, and improve it as the business evolves. She is equally focused on making sure knowledge never lives with only one person.

Her leadership is direct, practical, and deeply team oriented. Erin has spent decades watching people grow from hourly roles into significant leadership positions, including her own journey from server to executive. She knows that a starting position says very little about someone’s ceiling. The company’s responsibility is to recognize capability, create real opportunity, and empower people to take ownership. What they do with that opportunity is theirs to earn.

The Looking Glass is AMP Up1 Hospitality’s next brand, while Your 3rd Spot is growing beyond Atlanta with locations opening throughout the United States. Growth adds complexity quickly. Erin’s job is to make that complexity manageable, build systems that can travel, develop leaders who can own them, and protect the hospitality inside the process.

Erin has never needed a narrow lane. Give her a difficult problem, enough information to understand it, and good people willing to work, and she will usually find a way through.

Outside of her professional life, Erin is devoted to her daughters, Tessa & Ella, and has a passion for nature, animals, reading, hobby-horse riding, and culinary exploration. Her ability to balance a demanding career with personal interests and family life exemplifies her exceptional management and organizational skills.