The Blog

At The Hearthstone, a popular neighborhood restaurant, the new season was underway, but the team’s rhythm was far from seamless. The kitchen buzzed with energy, but the front-of-house felt uneven—some shifts flowed like clockwork, while others stumbled through avoidable mistakes and missed moments. Among the staff, there were two servers whose journeys embodied the team’s […]

by Josh Rossmeisl Who doesn’t love a firefighter?  They are heroes who risk their lives to fight fires and save people.  In the hospitality industry, we have a different definition of “firefighter”. Firefighters put out fires quickly and save the day for all to see.  Their team loves it when they swoop in and extinguish […]

by Josh Rossmeisl The Growth Conundrum I have watched this movie play out more times than I can count, and I have lived parts of it myself.  A business catches fire. Guests love it. Sales climb. The place becomes a talking point in the city because the vibe is real, the service feels personal, the food […]